Frequently asked questions
How does Elemental Barossa use my details?
We never pass on any customers details to 3rd parties. Your details are only used for the processing of your order, and if you select, to include you on our mailing list whereby you will be sent updates of new products and special offers.
Is it secure to order online?
Yes it is. Elemental Barossa use Paypal to process orders, which also accepts Visa and Mastercard, however if you prefer to place an order over the phone, please call us on 0410917824 and we can process your order over the telephone.
What if my goods arrive broken or faulty?
All goods are checked prior to sending and we take uptmost care in ensuring the goods are packaged well, however if an item is found to be broken or faulty please contact us within 7 days of receiving your goods and we can exchange the faulty item for you. We may ask for items to be returned to us for a quality inspection, to ensure those rare problems donâ€™t occur again.